Contact
Talk to a person
There is no support ticket system here — messages go straight to the studio. We answer within one business day, and usually the same day.
Best for order questions, sizing help, custom requests and returns. Attach photos directly to your email.
Studio hours
Mon–Fri, 9:00–18:00 (GMT+8)
Messages received at the weekend are answered on the next business day. Painting happens during studio hours, so replies may be slower in the morning.
Before you write about a custom set
To save a round trip, include: a clear photo of your pet (face fully visible, natural light), the name you would like printed on the card (if any), and the date you need it by. We will reply with a quote and a timeline.
Email about a custom setBusiness details
- Trading name
- Warm Paw Studio
- Registered address
- [请替换为真实营业地址：街道、城市、省份、邮编、国家]
- Business ID
- [请替换为营业执照号 / 统一社会信用代码]
A real address and a reachable contact are checked by payment providers during account review. Keep this section accurate.