Policies
Frequently asked questions
Last updated: 22 October 2026
How long until my order arrives?
Standard sets are painted in 1–3 business days and then take 7–16 business days in transit, depending on your country. Custom portrait sets take 7–14 business days to paint, plus transit. The exact times for your item are shown on the product page.
Do I need a PayPal account?
No. PayPal accepts guest checkout with a debit or credit card in most countries. If guest checkout is not offered in your region, creating a PayPal account takes about two minutes and protects your purchase.
How do I know my nail size?
Every set includes 10 sizes, so most people find a good fit without measuring. If you want a closer fit, wrap a piece of tape across your nail, mark the edges, and measure the width in millimetres. Email us the numbers and we will tell you which sizes to use.
Can I reuse the nails?
Yes — three to five times with care if you use adhesive tabs, fewer with glue. Clean off old adhesive with warm water and the cuticle stick, and store them in the original box.
What photo should I send for a custom set?
One clear, well-lit photo where your pet's face is fully visible and in focus. Natural daylight is best. Avoid filters, heavy shadows, or photos where the face is partly turned away. If you are unsure, send two or three and we will pick the best one.
Can I change my design after approving the proof?
No. Painting starts immediately after approval, so the design is locked at that point. Take your time reviewing the proof — we would rather wait a day than paint something you are not happy with.
Will I pay customs or import tax?
Possibly. Orders ship DDU, so any duties, VAT, or customs handling fees charged by your country are your responsibility. We declare parcels at their real value and cannot mark them as gifts.
What if my set arrives damaged?
Photograph the packaging and contents and email us within 7 days of delivery. We will replace it at our cost, no return needed in most cases.
Can I return a personalised set?
Not for change of mind, because it was made specifically for you. But if it arrives damaged, faulty, or does not match the proof you approved, we will remake or refund it in full.
Is my payment secure?
Payments are processed entirely by PayPal. Your card details are entered on PayPal's secure pages and are never transmitted to or stored on our site.
Still have a question?
Email hello@your-domain.com — we reply within one business day, usually sooner.